CG

Patient portal

Sign in with SingPass

Access your appointments, reschedule a visit, and view records belonging to you.

Why we ask you to sign in

CareGrid uses your SingPass identity to match you to your patient record. You do not need to remember a reference number.

Consent purpose

✓ Appointment booking

✓ Appointment rescheduling

✓ Viewing your own permitted records

Your NRIC is not displayed. Read our .

Patient SingPass Consent and Sign-in · /patient/sign-in

Components: purpose consent, SingPass CTA, SMS deep-link entry.
Actions: authenticate or open a secure reschedule link.
Outcome: patient home or reschedule landing.

Welcome back

Patient A

Your home clinic is Tampines Family Clinic.

Next appointment

24 Jun

09:30 · Diabetes review

Dr. A

Clinic

Tampines

18 Tampines Central, Singapore

Confirmed

Appointment communication

SMS reminders are enabled for clinical visits.

Upcoming appointment

24 Jun 2026

Diabetes review

Dr. A · Tampines Family Clinic
Wednesday, 24 June 2026 · 09:30–09:45

Your permitted records

Medication list

Invoices

Privacy choices

Patient Portal Home · /patient

Components: appointment card, clinic context, permitted records.
Actions: reschedule, intake, privacy preferences.
Outcome: compact patient self-service journey.

Book an appointment

Step 1 of 3 · Identify the patient and use the correct clinic context.

Patient

Patient identityOnly scheduling details are shown to reception staff.

Patient matched via SingPass

Patient A · NRIC ending •••• 482A

Clinic context

Home clinicClinic availability and duty roster are checked before confirmation.

Defaulted to Tampines

Booking purpose

Visit type

Preferred date

Appointment Booking: Patient and Clinic · /appointments/book/patient

Components: masked patient match, default home clinic, visit type.
Actions: confirm context and view roster-backed slots.
Outcome: Doctor, Date, and Slot screen.

Choose a doctor and time

Only clinic-hours and duty-roster-supported combinations are shown.

Tampines · 24 Jun 2026

Roster-aware availability

Dr. C is not on duty at Tampines on 24 June. His unavailable slots cannot be selected.

Dr. A

On duty

Family medicine · Tampines

Dr. B

On duty

Family medicine · Tampines

Dr. C

Off duty

Medical Director · Tampines

Cannot book

Dr. C's Wednesday session is at Bukit Merah. Wrong-clinic assignment is blocked.

Appointment Booking: Doctor, Date, and Slot · /appointments/book/slot

Components: doctor duty cards, clinic context, available slots.
Actions: select a supported slot or return.
Outcome: atomic confirmation review.

Confirm appointment

Step 3 of 3 · Availability is checked atomically when you confirm.

Appointment summary

Patient	Patient A
Doctor	Dr. A
Clinic	Tampines Family Clinic
Date	Wednesday, 24 June 2026
Slot	09:30–09:45

Safety checks

Slot availabilityPassed

Doctor duty rosterPassed

Clinic coherencePassed

Double-book preventionReady

I consent to appointment reminders and pre-visit intake by SMS.

Appointment Booking Confirmation · /appointments/book/confirm

Components: summary, atomic availability checks, communication consent.
Actions: commit only after all hard checks pass.
Outcome: confirmation receipt or explicit blocking error.

✓

Appointment confirmed

You are booked

A confirmation SMS has been sent to the mobile number linked to SingPass.

Patient

Patient A

Doctor

Dr. A

Clinic

Tampines Family Clinic

When

24 Jun 2026 · 09:30–09:45

Appointment Confirmation Receipt · /appointments/:appointmentId/confirmation

Components: success state, complete summary, SMS and calendar actions.
Actions: intake, calendar, home.
Outcome: patient retains a clear proof of booking.

Secure link recognised

Change your appointment

This one-time link is matched to your appointment. No reference number is needed.

Current appointment

Patient A · Dr. A
24 Jun 2026 · 09:30 · Tampines Family Clinic

Link valid until 24 Jun 2026, 09:00. It can be used once.

SMS Reschedule Link Landing · /reschedule/:token

Components: token resolution, appointment preview, expiry notice.
Actions: continue without reference number or return.
Outcome: compact mobile reschedule flow.

Choose a new appointment time

Clinic context is preselected from your appointment.

Tampines Family Clinic

For Patient A · Dr. A

Home clinic selected

Date

Doctor

All booking safeguards active

Double-booking, wrong-doctor, and wrong-clinic checks run again before the change is saved.

Reschedule Slot Selection and Confirmation · /appointments/:appointmentId/reschedule

Components: preselected clinic, roster-backed slots, safeguards.
Actions: choose a time and confirm.
Outcome: updated confirmation SMS.

CG

Doctor access

Sign in securely

OAuth2 SSO and mandatory MFA must complete before any patient record is reachable.

Identity provider ready

Production access is gated on the clinic identity-provider configuration.

Doctor OAuth2 SSO and MFA · /doctor/sign-in

Components: OAuth2 handoff, MFA challenge, access gate.
Actions: authenticate, verify, enter workspace.
Outcome: patient records remain blocked until MFA completes.

Dr. A · Tampines

Find a patient

Search patients assigned to your care or permitted by consent.

MFA verified

Patient name, masked NRIC, or appointment

Patient	Next visit	Home clinic	Access basis
Patient A NRIC •••• 482A	24 Jun · 09:30	Tampines	Treating clinician
Patient B NRIC •••• 118K	26 Jun · 14:30	Bukit Merah	Consent recorded
Patient C NRIC •••• 904Q	—	Jurong West	Emergency access required

Doctor Patient Search and Chart Landing · /doctor/patients

Components: authorised search, access basis, patient table.
Actions: open chart, request or justify cross-clinic access.
Outcome: central patient chart with audit event.

Patient A

NRIC •••• 482A · Authorised cross-clinic chart

Access logged

Allergies

1 known

Last consultation

12 Mar

Dr. A · Tampines

Prescriptions

4 active

Structured records

Sharing

Opted in

Three clinics

Consultation timeline

Diabetes review
12 Mar 2026 · Dr. A · Tampines

HbA1c review; continue metformin and dietary plan.

Medication review
10 Dec 2025 · Dr. C · Bukit Merah

Chart entry preserved across clinics.

Chart context

Cross-clinic visibility permitted

Patient consent recorded on 10 Dec 2025. Originating clinic, author, and timestamp remain attached to each entry.

Patient Chart and Consultation Workspace · /doctor/patients/:patientId/chart

Components: persistent patient context, timeline, allergies, prescriptions.
Actions: add note, prescribe, manage allergies, print documents.
Outcome: immutable central chart and audited access.

Consultation note

Portrait-friendly editor · Tampines Family Clinic

Unsaved draft

Encounter date and time

Author

Short note

Extended consultation noteSaved notes are immutable. Corrections are appended as addenda.

Audit trail

Saving will record author identity, timestamp, clinic, device, and signed record hash.

Consultation Note Editor · /doctor/patients/:patientId/consultations/new

Components: short and extended note fields, author context.
Actions: save signed note or cancel.
Outcome: immutable chart entry with addenda support.

Issue electronic prescription

Structured prescribing · searching generic and brand names is supported.

Known drug allergy: Sulfonamide antibiotics

Contraindicated drugs are blocked before save. This alert is part of the patient chart.

Medication searchTry generic name, brand name, or partial spelling.

Selected drug

Dose

Frequency

Duration

Clinic

Prescription record

Patient identifier, prescribing doctor, clinic, drug, dose, frequency, duration, and date will be stored as structured HSA NEHR-ready data.

Electronic Prescription Editor · /doctor/patients/:patientId/prescriptions/new

Components: tolerant medication search, structured dose fields, allergy block.
Actions: select drug, save or view allergy.
Outcome: signed structured prescription attached to chart.

Drug allergy record

Append-only history · changes require clinician identity, reason, and signature.

Allergen	Severity	Recorded	Author	Status
Sulfonamide antibiotics Includes sulfamethoxazole	Severe rash	12 Mar 2026	Dr. A Tampines	Active
Penicillin	Unconfirmed	08 Sep 2021	Dr. C Bukit Merah	Review due

Contraindication block detail

Prescription blocked

Selected drug Sulfamethoxazole/trimethoprim matches known allergen Sulfonamide antibiotics. Remove the contraindicated selection before saving.

Drug Allergy Record and Block Detail · /doctor/patients/:patientId/allergies

Components: append-only allergy table, explicit contraindication.
Actions: add, review, export, return to prescribing.
Outcome: safety block is visible before prescription save.

Generate invoice

Visit 24 Jun 2026 · issuing clinic resolved from appointment.

Tampines letterhead verified

Patient and claim details

Patient

Masked NRIC

MediSave claim code

CHAS card number

CHAS tier

Consultation fee

Invoice preview

TAMPINES FAMILY CLINIC

18 Tampines Central · Singapore

Invoice INV-2026-004821
Patient: Patient A (•••• 482A)
MediSave claim: MS-GP-01
CHAS: Blue · CHAS-••••-7712

Total due: S$38.00

Visit Billing and Invoice · /visits/:visitId/invoice

Components: carried-forward CHAS/MediSave fields, server clinic identity, preview.
Actions: generate, download, return to chart.
Outcome: HSA NEHR-compatible invoice record.

Medical certificate

Letterhead is automatically resolved from the issuing clinic.

Document settings

Clinic letterhead selected automatically

Tampines Family Clinic · MOH-registered identity · receipt QR enabled.

Patient

Doctor

Start date

End date

Reason

TAMPINES FAMILY CLINIC

18 Tampines Central · Singapore

MEDICAL CERTIFICATE

This is to certify that Patient A attended a medical consultation on 24 June 2026.

Medical leave: 24 June 2026

Dr. A
Digital receipt MC-2026-00182

Medical Certificate Generator · /visits/:visitId/medical-certificate

Components: server-resolved letterhead, print preview, receipt identity.
Actions: print from iPad or Windows PC, download.
Outcome: clinic-consistent MC with audit event.

Before your visit

Appointment context is already filled in for you.

24 Jun · Tampines

Appointment

Patient A · Dr. A · Tampines Family Clinic · 24 June 2026 · 09:30

What would you like to discuss today?

Any change to your medication?

Preferred language

Just-in-time privacy notice

Your answers are collected for this consultation, shared with the treating care team, and retained with your clinical record.

I consent to collecting these answers for my appointment.

Pre-visit Intake Form · /patient/intake/:token

Components: appointment context, purpose notice, consented health questions.
Actions: submit or save for later.
Outcome: receipt logged against appointment automatically.

◉

Shared Windows 10 workstation

Reception sign-in

Use the biometric reader on this reception tablet. Your staff identity will be attached to every scheduling action.

Biometric device ready

Reception Tablet 03 · Windows 10 · Reader connected

Biometric template is used for workstation sign-in only and is retained according to staff privacy policy.

Reception Biometric Sign-in · /reception/sign-in

Components: device readiness, biometric CTA, secure fallback.
Actions: scan or use fallback authentication.
Outcome: named reception session and scheduling workspace.

Reception Staff · active user

Today's appointments

Tampines Family Clinic · scheduling details only

Biometric verified

Today

42

appointments

Checked in

18

patients

Intake sent

38

automatic

Open slots

7

across roster

Appointment lookup

Time	Patient	Doctor	Visit type	Status
09:30	Patient A •••• 482A	Dr. A	Diabetes review	Confirmed
10:00	Patient D •••• 227M	Dr. B	General consultation	Checked in
10:30	Open slot	Dr. A	—	Available

Session lock reminder

This workstation will lock after 5 minutes of inactivity. Every booking remains attributed to Reception Staff.

Reception Scheduling Workspace · /reception/appointments

Components: keyboard-friendly queue, masked demographics, status actions.
Actions: book, lookup intake, check in/out.
Outcome: fast front-desk scheduling without clinical data access.

⌛

5 minutes inactive

Workstation locked

Your work is safe. Re-authenticate using the original sign-in method to continue.

Active user: Reception Staff

Windows 10 Reception Tablet 03 · Last activity 10:34:18

Session Auto-lock and Re-authentication · /session/locked

Components: inactivity state, active identity, original mechanism prompt.
Actions: biometric or fallback re-authentication.
Outcome: locked shared workstation cannot expose records.

Clinic configuration

Medical Director view · changes apply immediately to booking validation.

Tampines Family Clinic

18 Tampines Central

Open today · 08:00–18:00

Bukit Merah Medical Centre

163 Bukit Merah Central

Open today · 08:30–17:30

Jurong West GP Clinic

1 Jurong West Central

Closed today

Duty roster · Tampines · June 2026

Date	Session	Doctor	Clinic	Published
24 Jun	08:00–13:00	Dr. A	Tampines	Published
24 Jun	13:00–18:00	Dr. B	Tampines	Published
24 Jun	08:00–12:00	Dr. C	Bukit Merah	Published

Clinic Configuration and Duty Roster · /admin/clinics

Components: three clinic cards, hours, letterhead, roster table.
Actions: edit schedules, publish roster, save changes.
Outcome: authoritative booking rules and clinic documents.

HSA NEHR-format patient export

Submission-ready data export; active NEHR submission is deferred from MVP.

Patient scope

Date range

Format

Controlled disclosure

Export includes only records within your role scope: demographics, chart entries, notes, prescriptions, allergies, invoices, and clinic context. Every export is audited.

Recent exports

Export ID	Scope	Created by	Created	Status
NEHR-2026-0064	Patient A	Dr. C	24 Jun 2026 · 08:12	Ready
NEHR-2026-0063	Clinic group summary	Dr. C	23 Jun 2026 · 17:40	Downloaded

NEHR-Format Patient Record Export · /admin/exports/nehr

Components: scoped patient selection, HSA format, export history.
Actions: prepare controlled export and review mapping.
Outcome: structurally submission-ready records without active submission.

Dr. C · All three clinics

Group oversight

Board-ready view of safety, operations, and booking quality.

Booking errors

1

this week · target <2

Prescription blocks

7

all prevented before save

Reception hours saved

31h

this week across group

MFA completion

100%

doctor sign-ins

Appointment quality trend

JanFebMarAprMayJun

Clinic comparison

Tampines	402 visits	98% on roster
Bukit Merah	318 visits	99% on roster
Jurong West	287 visits	100% on roster

Medical Director Oversight Dashboard · /admin/oversight

Components: group KPIs, trend chart, clinic comparison.
Actions: export board-ready report, inspect trends.
Outcome: cross-clinic oversight without separate screenshots.

Audit and compliance log

Immutable events retained for PDPA and MOH review.

Date from

Date to

Event type

Actor or resource

24-day range supported

Timestamp	Actor	Event	Resource	Clinic	Integrity
24 Jun 10:02:11	Dr. A	Prescription save	RX-2026-8842	Tampines	Hash verified
24 Jun 09:44:08	Dr. A	Chart access	Patient A	Tampines	Logged
24 Jun 09:18:04	Reception Staff	Authentication success	Reception Tablet 03	Tampines	Biometric
24 Jun 08:12:45	Dr. C	NEHR export	NEHR-2026-0064	Group	Signed

Audit and Compliance Log · /admin/audit

Components: long-range filters, immutable event table, integrity state.
Actions: filter and export evidence.
Outcome: reactive MOH/PDPA review without database access.

Privacy choices

Optional choices can be withdrawn without affecting your clinical care.

Share records across the three clinics

Allows authorised clinicians at Tampines, Bukit Merah, and Jurong West to see your chart for continuity of care.

SMS appointment reminders

Receive appointment confirmations, changes, and secure reschedule links.

Pre-visit intake form

Receive an appointment-contextual form before your visit.

Optional service improvement analytics

Use de-identified visit patterns to improve clinic operations.

Your rights

You may request access or correction of your personal data. Contact the Data Protection Officer at dpo@caregrid.sg. Requests are handled within 30 days where applicable.

Consent and Privacy Preferences · /patient/privacy

Components: purpose-specific consent toggles, DPO contact, rights notice.
Actions: withdraw optional use while preserving care.
Outcome: recorded consent state and patient transparency.

Compliance controls

Medical Director and administrator control centre.

92% controls verified

Identity and access

SingPass patient authenticationReady

OAuth2 + MFA for doctors100%

Reception biometric + fallbackReady

Five-minute auto-lockEnforced

Privacy and resilience

Retention scheduleConfigured

Secure deletion jobsReview due

DPIA evidenceFiled

Breach response planTested 12 Jun

Device readiness

Representative devices validated for booking, charting, prescribing, printing, and auto-lock.

22 of 25 scenarios complete

Data Protection Officer

Data Protection Officer
dpo@caregrid.sg · +65 6123 4400

Next review

Review biometric template deletion and long-term medical record retention by 30 June 2026.

System Compliance Controls · /admin/compliance

Components: identity, privacy, resilience, device, DPO controls.
Actions: open evidence, assign review, inspect staging readiness.
Outcome: visible compliance posture across the clinic group.